TERMS & CONDITIONS

ORDERS AND PAYMENTS

All Customers, instore, online and via telephone orders accepts these terms and conditions AND associated shipping and returns conditions upon order. All orders where payment is accepted are deemed in full. Orders via HUMM and ZIP are provided under these terms and conditions and associated terms and conditions on payment provider HUM or ZIP or Credit Cards. Delivery details are confirmed by accepting the payment on HUMM or ZIP Pay and deemed correct upon accepting. Codes provided by a person and acceptance on the application is deemed correct and Two Wheel Madness accept no responsibility for any errors, fraudulent actions, use of another persons accounts and or any actions taken on the customer side, post acceptance of payment by customer. Once the order has been delivered to the address provided, Two Wheel Madness accept no liability for goods. Delivery may not require a signature and may be accepted by a 3rd person. Covid best practice is zero contact deliveries. 

Should a customer wish to return an item, the refund process must be followed in full. TWO Wheel Madness accept no liability of any kind for errors on the customer side associated with the delivery address and or any deliveries. 

CUSTOMER CARE

Policy Statement Customer service is a top priority of the company. All store and online customers will be treated promptly and respectfully without regard to age, gender, sexual orientation, race, ethnicity, disability, language proficiency, social or economic status

​WHOLESALE INQUIRIES

Thank you for your interest in opening an Wholesale account with TWM. 

We are accepting inquiries to be a Retail account in the Australia. Be prepared to share information regarding your business, contact information . After you submit the form, someone from TWM sales will get back to you in a few days. We are also accepting information from companies interested in being distributors in the USA and Internationally. Your submission of this inquiry does not guarantee your status as an approved TWM Retail account or Distributor.

CORPORATE ORDERS
If you are interested in getting a quote for an order for your corporate company, please check the box that says Corporate Quotes in the form below and provide us details on products and quantities you are interested in and the date needed. Someone will get back to you in 48-72 hours.

​PRIVACY & SAFETY​

INTRODUCTION

We take our privacy obligations seriously and we are committed to making sure that we handle personal information in accordance with Australian Privacy Principles (APPs), which are contained in the Privacy Act 1988 (Privacy Act).

 

This privacy policy sets out how we store, maintain, use and disclose personal information.  Personal information is defined in the Privacy Act to mean any information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether or not the information or opinion is recorded in a material form.

By providing personal information to us, you consent to our storage, maintenance, use and disclose of your personal information in accordance with this privacy policy. We may change this privacy policy from time to time by posting an updated copy on our website and we encourage you to check our website regularly to ensure that you are aware of our most current privacy policy.

TYPES OF PERSONAL INFORMATION WE COLLECT

 The personal information we collect about you may include the following:

  • name;

  • mailing or street address;

  • email address;

  • social media information;

  • telephone number and other contact details;

  • age;

  • date of birth;

  • credit card information;

  • information about your legal requirements;

  • information about your business or personal circumstances;

  • information in connection with client surveys, questionnaires and promotions;

  • your device identity and type, IP address, geo-location information, page view statistics, advertising data and standard web log information; and

  • any other information provided by you to us via this website or our online presence, or otherwise required by us or provided by you.

HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information either directly from you, or from third parties, including where you:

  • contact us through on our website;

  • communicate with us via email, telephone, SMS, social applications (such as LinkedIn, Facebook, Twitter or Instagram) or otherwise;

  • interact with our website, social applications, services, content and advertising; and

  • invest in our business or enquire as to a potential purchase in our business.

We may also collect personal information from you when you use or access our website or our social media pages. This may be done through use of web analytics tools (including Google Analytics), ‘cookies’ or other similar tracking technologies that allow us to track and analyse your website usage. Cookies are small files that store information on your computer, mobile phone or other device and enable and allow the creator of the cookie to identify when you visit different websites. If you do not wish information to be stored as a cookie, you can disable cookies in your web browser.

DISCLOSURE OF YOUR PERSONAL INFORMATION

 We collect and use personal information for the following purposes:

  • to respond to your requests for consultations, quotes or legal advice;

  • to provide services or information to you;

  • for record keeping and administrative purposes;

  • to provide information about you to our contractors, employees, consultants, agents or other third parties for the purpose of providing services to you;

  • to improve and optimise our service offering and customer experience;

  • to comply with our legal obligations, resolve disputes or enforce our agreements with third parties;

  • to send you marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing (in accordance with the Spam Act). In this regard, we may use email, SMS, social media or mail to send you direct marketing communications. You can opt out of receiving marketing materials from us by using the opt-out facility provided (e.g. an unsubscribe link);

  • to send you administrative messages, reminders, notices, updates, security alerts, and other information requested by you; and

  • to consider an application of employment from you.

We may disclose your personal information to cloud-providers, contractors and other third parties located outside Australia. If we do so, we will take reasonable steps to ensure that any overseas recipient deals with such personal information in a manner consistent with the APPs.

SECURITY 

We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measure to protect these systems. However, we cannot guarantee the security of your personal information.

LINKS

Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.

REQUESTING ACCESS OR CORRECTING YOUR PERSONAL INFORMATION

If you wish to request access to the personal information we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.

If you think that any personal information we hold about you is inaccurate, please contact us using the contact details set out below and we will take reasonable steps to ensure that it is corrected.

COMPLAINTS

If you wish to complain about how we handle your personal information, please contact us using the details set out below including your name and contact details. We will investigate your complaint promptly and respond to you within a reasonable time and in accordance with our legal obligations.

PAYMENT METHODS​

​- Credit / Debit Cards
- PAYPAL

- Offline Payments

Injury and Accident Waiver and Release of Liability 

 

I acknowledge that items sold by Two Wheel Madness may be used in activities such as motorbike riding, scooter riding and that TWM< The Company, Two Wheel Madness and its Directors and staff assume no liability for use of these goods in any activity and provide no guarantee on the suitability for the items to be used in any activity, activities may be a  physical activity and carries with it the potential for serious injury. The risks include, but are not limited to, those caused by terrain, facilities, temperature, weather, condition of athletes, equipment, vehicular traffic, actions of other people including, but not limited to, participants, volunteers, spectators, coaches, event officials, and event monitors, and/or producers of the event, and lack of hydration.  These risks are not only inherent to participants but are also present for volunteers.  Once purchased or on testing, the customer assume all the risks of participating and/or volunteering in any activity using goods supplied by Two Wheel Madness.  Custom accepts that liability may arise from negligence or carelessness on the part of the persons or entities being released from dangerous or defective equipment or property owned, maintained, or controlled by them or because of their possible liability without fault.  Customer certifies that they are physically fit, have sufficiently trained for participation in the event and have not been advised otherwise by a qualified medical person. Release and Discharge of Two Wheel Madness, Parent Company, Persons and or any 3rd Party. Two Wheel Madness , its officers and members, the FOLLOWING ENTITIES OR PERSONS including their directors, officers, employees, volunteers, representatives, and agents, the event holders, event sponsors, event directors, event volunteers, and event officials from any and all liability for my death, disability, personal injury, property damage, property theft or actions of any kind which may hereafter accrue to me in use of any goods sold and use these under in your own risk and in line with all state and territory laws, Indemnify and hold harmless the entities or persons mentioned above in this paragraph from any and all liabilities or claims made by other individuals or entities as a results of any actions during this event and post event with no restraint period.